Returns & Complaints

Are you unsatisfied with your purchase? You may return your product within 14 days under the following conditions:

1. The product (and any accessories) may not be used, opened or damaged, and must be returned in a condition for immediate resale.
2. Please return the product at your own expense, in the original packaging if possible. 
3. The shipping costs will be refunded to your specified bank account within 30 days.
4. Exchanges are not possible! You must place a new order via our website.

How do I return a product?
If you wish to return an item, you can do so via this link. The costs for returning the product are at your own expense. PharmaHorse is not liable for returns that are lost or damaged during transport. Therefore, please ensure that you use quality, neutral packaging at all times. If you receive authorization to return the product after contacting our Customer Service department, then please ensure that you include sufficient postage. PharmaHorse will not pay for any additional postage. Your package will not be accepted. 



When will I be reimbursed?
As soon as we receive your return shipment and agree to reimburse you, we will pay the outstanding amount into your specified bank account within 30 days.

I have a complaint: what should I do?

If you have a complaint about a product, your order, the delivery or any other matter, please contact us by e-mailing [email protected]. We will send you a complaint confirmation and will endeavour to resolve the matter as soon as possible. In the event of a dispute there is an option for mediation by Stichting Webshop Keurmerk.  If mediation does not result in the desired outcome, the dispute may be submitted to the SGC Webshop Disputes Committee (www.sgc.nl).

My question is not listed. What should I do?

Are you unable to find an answer to your question? Then please contact us by e-mailing [email protected] or through our contact page